Frequently Asked Questions

Answers to the questions we are asked most often. If yours isn't covered here, get in touch and we'll be glad to help.

Are your products genuine?

Yes. We only sell genuine trading card product. Sealed items are supplied factory-sealed. See our Authenticity Guarantee.

How long does delivery take?

UK orders are typically dispatched within 1–2 business days and arrive within 2–4 business days on a tracked service. Timeframes and costs are set out in our Shipping Policy and International Shipping Policy.

Can I track my order?

Yes — a tracking number is emailed once your order ships.

What is your returns policy?

You have 14 days to request a return under UK consumer law. Sealed collectible items must be unopened. Full details are in our Return & Refund Policy.

Do you take pre-orders?

Yes, on selected sealed product. See our Pre-Order Policy for release timing and payment terms.

Which payment methods do you accept?

All major debit and credit cards plus the express wallets shown at checkout. See our Payment & Pricing Policy.

---

Contact Us

Questions about this policy? Our UK support team is happy to help.

Cavola
Miami, FL 33125, United States
Phone: +1 (305) 555-0199
Email: contact@Cavola.shop
Find us on Google Maps